Free Technical Support

For the paid telephone support hotline and upgrade assistance, you will need to purchase “Priority Phone Support”

Free Support

Actinic provides free web based support to Actinic users and partners. All support events must be submitted via the support ticket system. Support is limited to bugs and errors in the Actinic software. Actinic is not responsible for supporting customized html, web design or any configuration issues where the appropriate documentation is provided.

BUT FIRST check for an answer to your question in our Knowledge Base and FAQ pages.

You should also check the Actinic Online Community - Opinions, requests, and questions and answers from other Actinic users and web designers can all be found here.

For the latest downloads of patches, upgrades and product documentation - Click Here

To suggest a new product feature please use the Wish List entry form

For Notification of Actinic Software Updates: Register Here

For USA Actinic Trial Users support is available FREE for 30 days. You must call 732-528-7635 and speak with the sales team for enrollment.

Actinic provides FREE e-mail support for the 30 day trial version of the Actinic Software. You must speak with a US sales rep and have them enroll you prior to receiving support. Support is limited to software and configuration issues with the Actinic trial hosting. Once enrolled all support incidents must be submitted via the support form above. To begin Contact Us Here or use the Live Chat button above.

Need More Support than Free Support Offers? - Get Priority

Priority Phone Support - Phone Support in the USA is provided by Sure Solutions Inc.

Actinic provides “Priority Phone Support” to end users that have enrolled in the annual “Priority Phone Support” contract..  Read More...

WHERE SUPPORT WILL NOT BE PROVIDED
Sure Solutions may not provide support where it reasonably determines (in its sole discretion) that: the inquires relate to business practice, application consulting or training; the use of the Actinic Product is outside that set out in the Software Documentation; the use of the support is excessive, abusive or fraudulent; the use of the Actinic Product is for an adult, pornographic or distasteful site; the incident is related to the current release of the Actinic Product or is immediate predecessor; or you have breached the End-user Agreement.