Priority Phone Support

Sure Solutions Inc provides paid, Priority Phone Support for Actinic Software merchants in the USA. When you enroll in the Priority Phone Support the annual contract provides direct phone or email access to our technical support team on all issues arising within Actinic Software.

" In my first year with Actinic, instead of wasting time searching for answers I saved money by having the Priority Phone Support and access to answers from experts in Actinic. Freddy - Surfeyes.com "

 

Your online sales depend on your ecommerce software.

Priority Phone Support provides direct access to experts in Actinic software. We want to ensure that customers covered under Priority Phone Support reach their full potential and receive the best possible protection for your ecommerce investment. Priority Phone Support is a comprehensive package of annual support and services designed to provide total protection for your online store and assist you in successfully selling online.

Priority Telephone Support includes the following services:

Whether you have a technical problem with your online store, or just need some help in making changes to it, with Priority Phone Support the solution is only a phone call away. Priority Phone Support enables you to make full use of all the features of your Actinic software with the reassurance of quick access to our support team through our technical support hotline. For any reported incident which actually disables your store, we guarantee a two-hour response during normal working hours (9:00am – 5:00pm EST) plus immediate referral to our development team for a fast-track solution. With Priority Phone Support you can relax knowing that you can find the answers to all your Actinic questions with one phone call!

Assistance Migrating to the Latest Upgrades
Priority Phone Support customers will have receive assistance on all issues relating to Actinic software upgrades, ensuring you benefit from new product features as they appear and with minimal headaches.

Emergency Hosting Provision
Should your existing service provider go out of commission or your site experience poor service levels that effect your business you will be entitled to 30 days FREE Actinic hosting on SureSolutionsInc.com. This ensures that your online store remains open while you find a new service provider.

Your single annual fee provides:

• 12 months Priority Phone Support coverage.
• Priority Access to the Actinic technical support hotline*.
• Fast track response for critical issues.
• Guaranteed escalation procedure.
• 30 day emergency hosting provision.
• Free version upgrade assistance.
• Optional participation in Actinic beta programs.

* Lines are open between the hours of 9:00am – 5:00pm EST , Monday to Friday. Pricing, terms and conditions are subject to change without notice.

$399.99 (All products, but Multi-User)

$499.99 (Actinic Multi-User only)           

WHERE SUPPORT WILL NOT BE PROVIDED
Sure Solutions may not provide support where it reasonably determines (in its sole discretion) that: the inquires relate to business practice, application consulting or training; the use of the Actinic Product is outside that set out in the Software Documentation; the use of the support is excessive, abusive or fraudulent; the use of the Actinic Product is for an adult, pornographic or distasteful site; the incident is related to the current release of the Actinic Product or is immediate predecessor; or you have breached the End-user Agreement.